Frequently Asked Questions

Why is my hot water rusty or discoloured?

Discoloured hot water is often a sign the enamel lining inside your storage hot water system has failed. Once this happens, the steel tank begins to rust, causing brown or rusty water from your hot taps. If you've noticed rusty water, the system may be nearing the end of its life and should be inspected by a licensed plumber.

Why is my hot water only warm?

If your hot water is only warm, the cause is often a faulty thermostat, heating element or tempering valve. In many cases, these faults can be repaired without needing to replace the entire hot water system.

Why does my hot water temperature keep fluctuating?

Fluctuating hot water is often caused by a faulty tempering valve, but it can also be due to a failing thermostat, heating element, gas control valve or an undersized hot water system. In many cases, the problem can be repaired without replacing the entire system. We can diagnose the fault and recommend the most cost-effective solution.

Why is my hot water pressure low

Low water pressure can be caused by several issues, including a faulty pressure limiting valve, a partially closed isolation valve, blocked pipework, a leaking pipe or problems with your hot water system. If the low pressure only affects your hot water, the issue may be with the tempering valve or the hot water unit itself. In most cases, low water pressure can be diagnosed and repaired without major plumbing work. We can identify the cause and restore your water pressure quickly across the Gold Coast.

Why is my hot water system leaking?

A leaking hot water system can be caused by a faulty pressure relief valve, loose pipe connections, a leaking tempering valve or corrosion inside the tank. If the water is coming from the base of the tank, it may indicate that the internal cylinder has failed and the system may need replacing. Smaller leaks from valves or fittings can often be repaired without replacing the entire unit. We can quickly identify the source of the leak and recommend the most cost-effective solution for your hot water system.

How long does a hot water system last

Most hot water systems last between 8 and 15 years, depending on the type of system, water quality, maintenance and how heavily they are used. Signs that your hot water system may be nearing the end of its life include rusty or discoloured water, leaking, inconsistent water temperature or frequent breakdowns. If your system is more than 10 years old and requires costly repairs, replacing it with a new, energy-efficient model is often the more economical option. We can inspect your hot water system and provide honest advice on whether a repair or replacement is the best solution.